What is your return/refund policy?
If you receive a garment isn't correct or doesn't fit, do not return it right away. Please email us first!
EXCHANGES/ALTERATIONS
Clergy Image garments are not pre-made, off-the-shelf garments, rather they are semi-custom, where you choose the Collar Style, Sleeve length, Fabric Color and Shirt/Dress length. If your garment doesn’t fit or is incorrect, we will exchange or alter it as needed.
If the mistake is ours:
We will email you a Return Shipping Label and will provide free shipping back to you.
If the mistake is yours:
You will be responsible for return shipping, alterations and shipping back to you. This includes garments for which you have provided inaccurate measurements or have not provided all the measurements we have requested.
If you would like, we can provide you with a discounted Return Shipping Label so you don't have to go to the Post Office. If you choose this method, we will include the return shipping in your invoice.
RETURNS/REFUNDS
If garments have not been worn, you may return them for an exchange or refund. If the garments have been worn, email us. We frequently provide some credit depending on length of time since purchase and the condition of the garments. Returns that have been worn will be donated to seminarians and clergy in need around the world.
If you are returning garments that have been worn, please wash the garment before sending it back. Remember our employees will be handling these garments - perfume, pet hair and other substances can create issues for us. There is an additional $15 charge if you return a worn garment that isn't washed.
Shipping charges, Rush charges, Shipping Protection charges and charges for custom alterations will not be refunded.