What is Shipping Protection?
When you check out, you'll see a Shipping Protection added to your items. You may opt out of this service, but if your package is missing or damaged, we will not be responsible. We highly recommend using this service!
In the past, we have covered the cost of remaking and resending your garments out of pocket. With more and more packages being lost or delayed - in some cases for more than a month - this is an expense we can no longer handle. If you choose Shipping Protection and your order is lost damaged or stolen, all you do is let us know. We will remake your order - it will be treated as a Rush - and reship as soon as we can. If you do not have Shipping insurance, we will work with you to replace your order at a discounted price, but you will have to cover the rest of the price as well as re-shipping.
When your order ships, you will receive an email with tracking information. If the package says it has delivered, and you did not receive it, it shows delivery to another city, the tracking shows no movement for more than 7 days or you see a different issue related to delivery, please email us. Once we have talked with you to understand the situation, we will put your order back into our work schedule and your replacement will be treated as a Rush.