CUSTOMIZATION
From the beginning, we have offered semi-custom clothing – meaning customers could choose many elements of their garments – such as collar style and sleeve length. When we encountered customers for whom one of our standard sizes didn’t quite work, we made alterations free of charge. As we started attending more and more events to measure women in person, the amount of alterations skyrocketed. Patterns had be adjusted. Custom items slowed down cutting and sewing process. Production of all garments took longer.
The result is the huge backlog of orders we are still trying to fill.
After looking at our orders very carefully, we realize that the vast majority of customers require no alterations. Some need minor alterations. But for others, having a customized garment is vital. And we are one of the few places for those customers to find clothing that fits. However, all orders are held up by orders requiring special attention.
So to make it fair to everyone, we are changing the way we handle customizations.
Alterations
For those requiring minor alterations, we are offering those services at a very low cost compared to taking garments to a tailor.
We will let you know if you need to apply these alterations to your garment.
You can find our most common alterations listed on the
Alterations Page.
Garment Length
Through the years we have discovered that most customers request one of three lengths for shirts and dresses. So we are now offering our garments standard in those lengths. If you want a length outside of those options, you will still be able to order it for a small additional cost.
PRICING STRUCTURE
When we started with a basic shirt and one collar style we created a base price. As we added other options, including sleeves, collars and pockets, those became add-ons to our base price. The result is that a garment may have several different prices (for example there are 24 different prices for the A-Line dress.) We are standardizing our prices and will have 3 different prices to reflect the different size categories. While this is not intended as a price increase, some of you many notice a slight increase in prices on some garments.
CUSTOMER ACCOUNTS
First, if you are a returning customer, your information - including measurements and previous orders - is intact. However, you will need to create an account on this website as if you were a New Customer. When you use the same email address we have on file, your measurements will automatically populate. If this does not happen, please let us know, and we will make the adjustments necessary.
Your previous orders and orders placed at events, will not show on your Account on the website. However, we have that information in your file. If you have questions, please let us know.
WISH LISTS
There are two changes to our Wish List program. First, it's now called Gift Registry. Second, and most exciting, is that you can now create and manage your own list! Simply design the garments you want and click Add to Registry instead of Add to Cart. The first time you use it, you will be prompted on how to set up a Registry Account.
This is a easy way to make sure friends and family know exactly what you need!
