When you check out, you'll see a Route Shipping Protection added to your items. For 98¢ on orders up to $100 and up to 2% of the amount for orders greater than that, your order is completely insured. You may opt out of this service, but if your package is missing or arrives extremely late, we will not be responsible. We highly recommend using this service!
In the past, we have covered the cost of remaking and resending your garments out of pocket. With more and more packages being lost or delayed - in some cases for more than a month - this is an expense we can no longer handle.
When your order ships, you will receive 2 emails - one from us, one from Route. Both will contain your tracking number. If the package says it has delivered and you never received it, it shows delivery to another city, the tracking shows no movement for more than 4 days or you see a different issue related to delivery, please email us so we can work directly with Route. There will be no need for you to contact Route and no need to reorder - we will take care of getting your order back into our work schedule AND your replacement will be treated as a Rush.